Terms & Conditions

1. Our Guarantee

a. All work will be completed by our tradesmen in a safe and courteous manner.
b. We carry full insurance including $20M Public Liability.
c. 3 month guarantee on all workmanship
d. All products and spare parts are backed by varying manufacturer guarantees
i. Manufacturer guarantees are voided if parts have not been installed by our technicians
ii. If parts fail under warranty, the labour associated with parts replacement may not be covered under warranty. Subject to individual manufacturer terms.
e. When diagnosing appliances, it is not always possible to diagnose all faults until an initial fault has been rectified. Upon completion of an appliance repair, further faults may be identified which may require additional parts and labour not included within our initial diagnosis.

2. Payment Terms

a. All payments are due at the time of the technicians visit.
b. If all or part payment is not made by payment due date for any reason, interest shall accrue and be payable, to the extent legally enforceable.
c. In addition to clause b any reasonable costs with debt collection for unpaid overdue amounts will be the responsibility of the customer.
d. Wollongong Service Company reserve the right to request payment in advance either in part or in whole, for estimates or quoted work, or a deposit for work being completed on a time and materials basis.
e. Payment in part or whole for work to be completed may be requested in advance.
f. All supplies remain the property of Wollongong Service Company until paid for in full.

3. Pricing

a. Initial service call is $140 ($160 for out of area), this includes assessment and minor repairs that do not require replacement parts. If parts are required or it is a lengthy repair you will be given a quote before the work is performed. This quote will include both materials and labour.
i. No consideration will be given to customers on the basis that they were unaware of the hourly rate.
ii. Time and materials charges are applicable for the total time on-site including paperwork and any clean up.
b. Where we provide an estimate for repair of appliance services, we reserve the right to request payment in advance of ordering parts and performing services.
c. Any estimate or quotation provided is valid for 14 days
d. Unless specifically stated otherwise, any estimate provided does not include any provision for the following:
i. Paint or plaster repairs
ii. Modifications to existing cabinetry, fixtures or fittings
iii. Any service which is not clearly outlined as included within the proposal, and you ask us to perform, will be charged on a time and materials basis.

4. Limitation of Liability

To the extent of the law we will not be liable for any indirect, or consequential loss or damage, loss of profit, damage to reputation or loss of data.
a. Our total liability shall be limited to the total price paid for the purchase of product or services.
b. Wollongong Service Company will take all reasonable precautions for work undertaken, but will not be held liable for unforeseen circumstances related to;
i. Digging or trenching
ii. Drilling though walls
c. We recommend for appliance repairs that the appliance is in an area where we can work on it with the risk of causing any property damage (e.g. floors, cabinets). Whilst all care will be taken to avoid any property damage Wollongong Service Company will not accept any responsibility if the appliance has not been moved to an appropriate place to be worked on.

5. Returns and Refunds

a. No returns on electrical circuit boards once packaging has been opened
b. 50% restocking fee plus any freight charges on parts which have been ordered on your behalf that are not required.
c. Workshop jobs carry a workshop warranty only.