Appliance Repairs for Property Managers and Landlords
When a tenant reports a dead oven or a fridge that has stopped cooling, you are not just fielding an annoyed phone call. You are on a clock set by law, and the sooner it is dealt with, the smaller the problem stays.
Where NSW law sits on this
A landlord has to provide and maintain a rental property in a reasonable state of repair, and that covers the appliances supplied with the place. A fridge, oven or washing machine that came with the property is the landlord's to keep working.
Some of these faults are not just repairs, they are urgent repairs. Under the Residential Tenancies Act, urgent repairs include a broken or failing appliance that uses water and is wasting a substantial amount of it, and the failure of an essential service like cooking facilities. A leaking dishwasher or a dead stove can both land in that category.
That matters because of what a tenant is allowed to do next. If they cannot get the repair actioned, the Tenants' Union notes they can arrange an urgent repair themselves, up to $1,000, using a licensed tradesperson, and the landlord has to reimburse them within 14 days. You would much rather choose the repairer and control the cost than have that decision made for you.
What we take off your plate
The point of dealing with a specialist appliance repairer is that one call ends the job.
We deal with the tenant directly. You give us the address and the contact, and we sort out access and a time straight with them, so you are not the switchboard between two parties for a week. We service every major brand of fridge, freezer, washing machine, dryer, dishwasher, oven, cooktop, rangehood and microwave, so it does not matter what is in the property.
The cost is fixed and known before we go out. The assessment fee is $125 across the Illawarra and $145 for the outer South Coast, and you get a written quote for any repair before we do the work. That gives you something clean to put in front of the landlord for approval, and something for the file.
Sometimes the fault is not worth fixing on an old machine, and we will tell you that plainly rather than quote a repair that does not make sense. That is a call you and the landlord make, but you will have the honest number to make it with.
Fast on the urgent stuff
Our vans carry the common parts, so a lot of repairs are done on the first visit rather than dragging into a second appointment. We cover the whole patch, from Helensburgh in the north down to Nowra and Jervis Bay, and same-day service is often available when a fridge full of a tenant's food is at stake.
Repairs carry a warranty on parts and labour, so if the same fault comes back you are not paying twice, and neither is the landlord.
Set it up
If you manage rentals across the Illawarra or Shoalhaven, keep our number handy for the next breakdown. The first job is the easiest way to see how it runs, and you can read what other locals have said on our reviews page.
Next time an appliance goes down in one of your properties, book it online or call 02 4229 3777. Tell us it is a rental and we will handle the tenant from there. If you would rather set something up first, use the contact form and we will get back to you.
