Website Terms and Conditions

Last updated: 1 July 2025

These Website Terms and Conditions (“Terms”) govern your use of the website wollongongservicecompany.com.au (the “Site”), operated by Wollongong Service Company (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Definitions

1.1 “Site” means wollongongservicecompany.com.au and all related web pages.

1.2 “User” or “you” means any person who visits or uses the Site.

2. Acceptance of Terms

2.1 By using the Site, you accept these Terms in full.

2.2 You warrant that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian.

3. Changes to Terms

3.1 We may modify these Terms at any time.

3.2 Revised Terms will be effective upon posting. Your continued use of the Site following changes constitutes acceptance of the new Terms.

4. Use of the Site

4.1 You agree to use the Site only for lawful purposes and in a way that does not infringe our rights or restrict others.

4.2 You must not:

• a) Upload malicious code or viruses.
• b) Attempt to gain unauthorised access to any part of the Site.
• c) Harvest or collect personal data about other Users.

5. Intellectual Property

5.1 All content on the Site—including text, graphics, logos, images, and software—is our property or used under licence.

5.2 You may view and print content for personal, non-commercial use only. Any other use requires our prior written consent.

5.3 All content is protected under the Copyright Act 1968 (Cth) and unauthorised use may result in legal action.

6. Privacy Policy

6.1 What We Collect

• Your contact details and information about your appliance when provided via the Site’s contact form or by phone (e.g. make, model, serial number, fault description).

6.2 How We Use It

• To respond to your enquiries.
• To maintain accurate service records of your appliance and any work we’ve carried out.
• To send you marketing communications, but only if you’ve opted in during that interaction.
• To improve our services and website functionality.

6.3 Disclosure

• We may share your data with third-party service providers (e.g. hosting, analytics) under strict confidentiality.

6.4 Retention

• We keep your personal and appliance/service-history information only as long as necessary to fulfil warranty, service-history, and statutory obligations.

7. Cookie Policy

7.1 We use cookies and similar technologies (e.g. web beacons) on this Site to:

• Strictly Necessary Cookies: enable core site functions (e.g. secure pages, form submissions)
• Performance/Analytics Cookies: collect anonymous data about site usage to help us improve performance
• Functionality Cookies: remember your preferences (e.g. language choice)

7.2 How We Use Cookies

• Cookies are small text files placed on your device. They help us recognise your browser and capture certain information.
• We never use cookies to collect personal information such as your name or email address.

7.3 Third-Party Cookies

• We may allow third-party services (e.g. Google Analytics) to set cookies to provide analytics. These providers are bound by confidentiality obligations.

7.4 Your Consent

• By continuing to use the Site, you consent to our use of cookies as described here.

8. Electronic Transactions

8.1 These Terms and any electronic communications between you and us are governed by the Electronic Transactions Act 1999 (Cth) and the Electronic Transactions Act 2000 (NSW).

8.2 You consent to conduct transactions and to receive communications electronically.

9. Spam & Marketing Communications

9.1 We comply with the Spam Act 2003.

9.2 All marketing emails include a clear unsubscribe link and accurate sender information.

10. Australian Consumer Law

10.1 Nothing in these Terms limits your statutory rights under the Competition and Consumer Act 2010 (Cth) (including Consumer Guarantees).

10.2 For matters relating to the supply of services or goods, please refer to our Terms and Conditions of Sale.

11. Accessibility

11.1 We strive to meet WCAG 2.1 accessibility standards.

11.2 If you have difficulty accessing any part of this Site, please use our contact form or call us and we will assist you.

12. Third-Party Links

12.1 The Site may contain links to third-party websites for your convenience.

12.2 We do not control and are not responsible for the content or practices of those sites.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

Contact Us

For any questions about these Terms, please use the contact form or call us while on the Site.

By using this Site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.